Key Takeaways: If a message, phone call, or video request feels urgent or unusual, pause and verify it through a trusted channel before sending money or sharing account information.

Technology is moving fast, and unfortunately, scammers are moving fast with it. One newer scam tactic is the use of “deepfakes,” which are fake videos, images, or voice recordings created with artificial intelligence. These can make it look or sound like someone you know is asking for money, account information, or urgent help.

Deepfakes can be especially dangerous in banking because they are designed to feel personal and believable. A scammer might use a fake voice that sounds like a family member, a business contact, or even someone from a trusted organization. Their goal is often to create panic so you act quickly without stopping to verify.

How to protect yourself

• Pause before you act: Scammers often create urgency. If something feels rushed, take a moment before responding.
• Verify through another channel: If someone asks for money or sensitive information, call them back using a phone number you already know and trust.
• Do not share codes or passwords: Coulee Bank will never ask for your password, online banking login, or one-time verification code.
• Be cautious with unusual requests: Gift cards, wire transfers, cryptocurrency, or “keep this secret” messages are common scam warning signs.
• Trust your instincts: If something sounds off, even slightly, it is okay to stop and ask questions.

Deepfake scams may be high-tech, but the best defense is still simple: slow down, verify, and never share private banking information with someone who contacts you unexpectedly. If you ever receive a suspicious message, call, or request involving your Coulee Bank account, please contact us directly. We are here to help keep your information and your money safe.