Online and Mobile Banking Frequently Asked Questions

You can simply log in to your account online or on your Coulee Bank Mobile App. Make sure you have the latest version of the app. If you don’t have the app yet, you can download it from the App Store^® or Google Play™ today.

• Enter your username and password. Your username and password for online and mobile banking will stay the same during our online banking upgrade. If you don’t remember your login credentials, give us a call.
• Choose your verification method for 2-step authentication.
• If you choose to authenticate via a phone call or text message, enter your phone number and select how you would like to receive your codes.
• If you choose to authenticate via the Authy app, enter your email and phone number and select how you would like to receive codes. If you choose to use the authenticator app, you will need to follow the link to download it on your mobile device.
• Enter the verification code you receive. If you are using a personal device, you can check the box to forgo 2-step authentication on that browser in the future.
• Read and accept the user agreement.

You’re all set! You now have access to Coulee Bank’s new online banking.

Make sure that you have opened the text message and are using the six- or seven-digit code from within the message body. The five-digit code in the subject line of the text will not work for authentication.

If you are able to get into digital banking you can reset this in security settings or you can call the bank for assistance with getting this reset.

When logging in you can select the “Try another way” link.

Yes, in Settings>Security>Two Factor Authentication>Edit Settings> add additional authentication method.

Stop payments must be placed using a desktop login. They are no longer available in the app. ACH stop payments and removal of stop payments can be done by calling the bank at 608-784-9550 or 866-784-9550 or by reaching out to your local branch.

To Turn account access back on:

• Click the three-line menu icon
• Click on your name in the lower left corner to open up additional options.
• Click on Settings
• Under the Account Header, click on Coulee Bank
• Click on the account that cannot be viewed
• Toggle the Display in online and mobile banking switch to on.

Transfer history can be located within the Transaction history on an account.

A copy of the User Agreement can be found in the Settings > User Agreement option.

• Click the Electronic Statements button on the dashboard of your online or mobile banking.
• Verify the email address listed on the enrollment document.
• Read through the disclosures. Once you’ve read through, you can check the box to agree to the listed terms.
• An enrollment confirmation will then pop up. Click “OK”.
• Select which accounts you would like to enroll in e-statements. If you would like all accounts enrolled, select “Enroll All Available Accounts and Document Types Shown”.
• Save your settings on the final screen. You are now enrolled in e-statements!

• Navigate to the “Deposit” tab on your online or mobile banking dashboard.
• Select the radio button for the account(s) you would like to enroll.
• You will then be notified that your enrollment has been submitted and will receive a notification when your account has been approved.
• If you would like to enroll another account, repeat the same process by clicking “Enroll another account”.

The deposit cut-off time is 5:00 p.m. CT, Monday through Friday. If you submit a mobile deposit after 5:00 p.m., or on a non-business day or federal holiday, your deposit will be processed the next business day.

Call us at (866) 784-9550 and ask to speak to one of the online banking specialists and we will guide you through the solution. Also, you can click the Messages tab in your online or mobile banking platform, type your question, and send it to us.