Digital Banking Frequently Asked Questions

On March 21st, Coulee Bank is undergoing an digital banking upgrade. This switch will result in changes to your cash management online banking platform.
Your cash management digital platform will still accessible through our new online and mobile banking portal. You are still able to manage your ACHs, wires, and other cash management functions as you normally would; however, some important features are now found in our updated online and mobile banking platform.


View the following video for a step-by-step guide through the sign-in process.

The following functions are now only available in our new online and mobile banking platform. You will no longer be able to access them in your cash management tab:
  • Transfers
  • Stop payments (not available in app)
  • Mobile deposits
  • E-statements and notices
  • Balance alerts
  • Message center

You will see the cash management tab in the navigation bar on the left-hand side of your screen. Depending on your account type, you may be required to enter a secure token in order to access it.

Your Username and Password are the same ID and password that you used to login to the Home Banking application.

Make sure that you have opened the text message and are using the six- or seven-digit code from within the message body. The five-digit code in the subject line of the text will not work for authentication.

If you are able to get into digital banking you can reset this in security settings or you can call the bank for assistance with getting this reset.

When logging in you can select the “Try another way” link.

Yes, in Settings>Security>Two Factor Authentication>Edit Settings> add additional authentication method.

By marking the box in front of the “Don’t ask for codes again while using this browser.” The system will treat this as a safe device and not prompt you for verification.

If you have more than six accounts, you will need to click the “Account” tab in online and mobile banking, or go to your cash management tab in order to view them all.

The remote deposit function in our new online and mobile banking platform refers to mobile deposit. This is where you go to deposit a check via a smartphone. If you are looking to make a deposit with a scanner, head to the remote deposit function in your cash management tab. View the video below for instructions on how to access remote deposit via a check scanner.

All users will need to re-establish balance alerts on the new platform by going into the account and selecting Alert preferences.

No, Cash Management alerts previously established will carry forward to the new platform. These alerts can be reviewed by selecting Cash Management > Options>Alerts.

Stop payments must be placed using a desktop login. They are no longer available in the app. ACH stop payments and removal of stop payments can be done by calling the bank at 608-784-9550 or 866-784-9550 or by reaching out to your local branch.

To Turn account access back on:
  • Click the three-line menu icon
  • Click on your name in the lower left corner to open up additional options.
  • Click on Settings
  • Under the Account Header, click on Coulee Bank
  • Click on the account that cannot be viewed
  • Toggle the Display in online and mobile banking switch to on.

Transfer history can be located within the transaction history on an account.

No, the system will carry over existing transfers.

Clicking on the Dashboard tab will return you to the main menu.

A popup blocker may be enabled preventing the redirect back to the main screen within your browser. Allow pop-ups from this site and click on the dashboard tab again.

On occasion the new online banking will verify main contact email information for your organization.
  • If the email listed is the correct email address you can bypass the verification by clicking on the e-statements/notices option in the menu bar.
  • If the email listed is incorrect you can still view e-statements/notices by clicking in the menu bar to bypass updating. If the email listed should not be the main contact for your organization update this information accordingly.

Please follow the troubleshooting steps in the linked guide or reach out to a Coulee Bank Treasury Management Officer at (866) 784-9550 or and they will be able to walk you through the solution step by step.  

If you have additional questions about your online business banking, please contact our customer service team at (866) 784-9550 or at