COVID-19 Response

March 1, 2021

To All Coulee Bank Customers,

Coulee Bank remains dedicated to do our part to help keep our employees, customers and fellow community members healthy and safe from the community spread of the coronavirus (COVID-19). We have been monitoring the number of cases in each market over the past few months. Based on the fact that there has been a decline and overall improvement in Covid cases over the past several weeks, we made the decision to open all of our branches again beginning Monday, March 1, 2021.

Please see our lobby hours for each Branch Location here.

The safety of our employees and customers continues to be our top priority. In order to provide a secure environment for our employees and customers, the following safety measures remain implemented at all branch locations:

  • Customers and employees are required to wear a mask. You will be asked to lower your mask to verify identity.
  • If possible, transactions should be conducted via the drive-thru, phone or online banking to maintain social distancing and minimize face-to-face interaction.
  • Where available, entry and exit to the bank will be limited to different doors. Please try to use the handicap accessible button where available to minimize contact with multiple surfaces.
  • All teller stations are equipped with Plexiglas barriers for protection.
  • All surfaces and ATMs will be wiped down regularly throughout the day.
  • We will attempt to keep hand sanitizer available in our lobbies for customer use.
  • Floor decals are placed to designate safe social distancing while waiting in line.
  • Coffee and water stations will be unavailable to the public until further notice.
  • Restrooms will be closed to the public until further notice.
  • Lobby computers for conducting online banking transactions will be unavailable until further notice.
  • Pets will not be allowed unless it is a registered service animal.

Alternative Banking Methods

We are committed to Coulee Bank’s high level of service, and we will use as many avenues as possible to assist you.

Our free Online and Mobile banking is available to check balances, set up automatic loan payments, make a transfer or loan payment, verify if a check has cleared, and even deposit a check using the camera on your smart phone or tablet.

We have telephone banking that is available 24/7 at 844-843-7151.

We have ATM machines available at all of our branches.

We offer home loan applications with documents that can be signed online.

As always, Coulee Bank customers can contact us by phone during normal business hours.

La Crosse/Onalaska/Holmen: 608-784-9550
Rochester: 507-289-0137
St. Paul: 651-698-8100
Toll-free: 866-784-9550

Bank with Confidence
Thank you for your understanding and flexibility as we continue to make health and safety for our customers and employees our top priority. If you have any questions or concerns, please do not hesitate to contact us.

Sincerely,
Dirk R. Gasterland
Chief Executive Officer

November 13, 2020

To All Coulee Bank Customers,

Coulee Bank remains dedicated to do our part to help keep our employees, customers and fellow community members healthy and safe from the community spread of the coronavirus (COVID-19).

Due to the increased spread of COVID-19 in our communities, we will temporarily be switching our lobbies to an "appointment-only" basis at all Coulee Bank locations effective Monday, November 16. ´╗┐ All drive-ups of Coulee Bank will remain open during normal banking hours.

If you need to make an appointment, simply call or email your banker and let them know when you will be arriving. We ask that if you are displaying symptoms or are feeling ill that you do not visit any of our branches and simply conduct your business via email or phone.

The following will be handled by appointment only: business deposits that cannot be done via the drive-up or night drop (example: boxes of coin); foreign currency exchange; loan meetings/closings; new accounts that cannot be done via online account opening; account changes that cannot be done via the phone or email; safe deposit access and other case-by-case needs.

Night drops are available at all branches and will be checked multiple times throughout the business day.

Alternative Banking Methods
We are committed to Coulee Bank’s high level of service, and we will use as many avenues as possible to assist you.

Our free Online and Mobile banking is available to check balances, set up automatic loan payments, make a transfer or loan payment, verify if a check has cleared, and even deposit a check using the camera on your smart phone or tablet.

We have telephone banking that is available 24/7 at 844-843-7151.

We have ATM machines available at all of our branches.

We offer home loan applications with documents that can be signed online.

As always, Coulee Bank customers can contact us by phone during normal business hours.

La Crosse/Onalaska/Holmen: 608-784-9550
Rochester: 507-289-0137
St. Paul: 651-698-8100
Toll-free: 866-784-9550

Bank with Confidence
Thank you for your understanding and flexibility as we continue to make health and safety for our customers and employees our top priority. If you have any questions or concerns, please do not hesitate to contact us.

Sincerely,
Dirk R. Gasterland
Chief Executive Officer


October 6, 2020

PPP Loan Forgiveness ´╗┐Application Available
Do you have a SBA Paycheck Protection Program Loan with Coulee Bank? Coulee Bank is honored to have helped you with your Paycheck Protection Program Loan (PPP Loan). Your loan may qualify for forgiveness.

Now is the time to apply for forgiveness. In order to submit a request for forgiveness, we need you to submit an application to Coulee Bank.

You can find on our website the three different PPP Forgiveness Applications and instructions.

If you have questions, feel free to reach out to the Business Banker you worked with for your PPP Loan. If you would like to submit your forgiveness application and supporting documentation, please click secure email and address your email to our SBA central email sbarelief@couleebank.net.

Stay well and thank you for your business.

Sincerely,
Coulee Business Banking Team


July 31, 2020

To All Coulee Bank Customers,

Face Covering Requirement in Wisconsin and Minnesota
A face mask must be worn to enter all branches, as mandated by Minnesota Emergency Executive Order 20-81 and Wisconsin Executive Order #82. If you prefer not to wear one, please visit our Drive-Up facility. Our Drive-Up lanes are fully staffed to handle account openings, in person-transactions and more. A limited supply of complimentary disposable masks will be available at each branch office for customers who don’t have one.

If you are unable to wear a face covering due to medical reasons or prefer to conduct business at a safe distance, we want to remind you almost all business can be done electronically or over the phone. We strongly recommend you use our free Online Banking, Mobile App, and Drive-Ups. Call our Contact Center at 866-784-9550 to speak with a live Customer Contact Specialist, Monday- Friday 8 a.m. to 5:00 p.m. CST. For more complex transactions, you may also contact your banker to schedule an appointment or to meet by phone.

La Crosse/Onalaska/Holmen: 608-784-9550
Rochester: 507-289-0137
St. Paul: 651-698-8100
Toll-free: 866-784-9550

We apologize for any inconvenience this may cause. We hope to resume normal banking operations in the near future. Thank you for your patience and trusting us with your banking needs.

If you have any questions or concerns, please do not hesitate to contact us. Our commitment to the safety of our customers and employees remains our top priority.

Sincerely,
Dirk R. Gasterland
Chief Executive Officer


May 1, 2020

To All Coulee Bank Customers,

We are monitoring the situation in all of our communities to determine when we will be able to safely re-open one or more of our lobbies. While we are taking necessary steps to prepare for reopening our lobbies, the safety of our customers and employees will remain our top priority. We are grateful for your understanding and patience during this time.

Keeping Our Customers and Employees Safe

In an effort to minimize contact between customers and employees and the extension of the social distancing guidelines provided by the federal government, Coulee Bank has made the decision to keep our lobbies on an “appointment-only” basis until at least May 18, 2020.

All drive-ups of Coulee Bank will remain open during normal banking hours. If you need to make an appointment simply call or email your banker and let them know when you will be arriving. We ask that if you are displaying symptoms or are feeling ill that you do not visit one of our branches and simply conduct your business via email or phone.

La Crosse/Onalaska/Holmen: 608-784-9550
Rochester: 507-289-0137
St. Paul: 651-698-8100
Toll-free: 866-784-9550

If you have any questions or concerns, please do not hesitate to contact us.
Our commitment to our customers and employees remains our top priority.

Sincerely,
Dirk R. Gasterland
Chief Executive Officer


April 6, 2020


To All Coulee Bank Customers,

Wow, what a crazy time it has been over the past month! We are in unprecedented times and everyone, in some way, has been affected by the COVID-19 pandemic. Our thoughts and prayers go out to everyone who has been affected. We are grateful for your understanding, patience and willingness to try new ways of doing business. Here at Coulee Bank, we are doing our best to remain dedicated to keeping things running smoothly so that you can continue to Bank with Confidence.

Keeping Our Customers and Employees Safe

In an effort to minimize contact between customers and employees and the extension of the social distancing guidelines provided by the federal government, Coulee Bank has made the decision to keep our lobbies on an “appointment-only” basis until at least April 30, 2020.

The dedication and commitment of our staff has been amazing. They are continuing to provide superior customer service while juggling family responsibilities. We continue to exercise our work-from-home policy and continue daily sanitizing of our branches to ensure that our customers and employees remain safe. Our management team meets weekly to discuss issues surrounding our employees and branches.

If you have any questions or concerns, please do not hesitate to contact us.
Our commitment to our customers and employees remains our top priority.

Sincerely,
Dirk R. Gasterland
Chief Executive Officer


March 25, 2020


We are Strongest Together.

As we all do our part to slow the coronavirus with social distancing, Coulee Bank remains committed to our communities.

If you or your business is facing significant financial hardship as a direct result of illness or business shutdowns, contact your personal or business banker or call 866-784-9550 to see what we can do for you. Check with your lender on SBA Relief Loan Options.

On a case by case basis, our lenders can offer flexible short-term remedies.

As always, you can have confidence that we are here for you.

Sincerely,
Dirk R. Gasterland
Chief Executive Officer


March 18, 2020

Today, Coulee Bank has made a very tough decision to expand our social distancing due to COVID-19 to protect our employees and customers. Our lobbies will be switching to an “appointment only” mode starting March 19, 2020 and extending until at least April 3, 2020. We will re-evaluate our future steps at that time. All drive-ups of Coulee Bank will remain open during normal banking hours. If you need to make an appointment simply call or email your banker and let them know when you will be arriving. We ask that if you are displaying symptoms or are feeling ill that you do not visit one of our branches and simply conduct your business via email or phone.

The following will be handled by appointment only: business deposits that cannot be done via the drive-up or night drop (example: boxes of coin); foreign currency exchange; loan meetings/closings; new accounts that cannot be done via online account opening; account changes that cannot be done via the phone or email; safe deposit access and other case-by-case needs.

Night drops are available at all branches and will be checked multiple times throughout the business day.

Alternative Banking Methods

  • Our employees will be available via phone, email or text during normal business hours. We are committed to Coulee Bank’s high level of service and we will use as many avenues as possible to assist you.
                     La Crosse/Onalaska/Holmen: 608-784-9550
                     Rochester: 507-289-0137
                     St. Paul: 651-698-8100
                     Toll-free: 866-784-9550
 
  • Our free Online and Mobile banking is available to check balances, set up automatic loan payments, make a transfer or loan payment, verify if a check has cleared, and even deposit a check using the camera on your smart phone or tablet.
  • We have telephone banking that is available 24/7 at 844-843-7151. Click here for additional information.
  • You can use your debit card for cash or to make cashless purchase. Withdrawing cash is more risky, because if your money is lost, stolen or destroyed it is not insured and cannot be replaced. We do not advise withdrawing large sums of cash during this time.
  • We have ATM machines available at all of our branches.
  • We offer home loan applications with documents that can be signed online.

Bank with Confidence

If you have any questions or concerns, please do not hesitate to contact us. If you are affected by the pandemic and unable to work, please contact us and we will look at your situation and determine ways we can assist you. We remain committed to controlling what we can control to best serve our customers and communities at this time. As always, you can have confidence that we are here for you.

Sincerely,
Dirk R. Gasterland
Chief Executive Officer