Digital Identity

What should users expect during the migration to Digital Identities?

With the ever-changing landscape of technology, and the ever-prevalent presence of fraud, securing your account information has never been more important.
 
Beginning Monday, February 10th, we are transitioning from traditional passwords for our Treasury Management Users, to a new Digital Identity. The new Digital Identity replaces the basic multi-factor authentication service used today and adopts industry standard authentication methods designed to protect against varying types of online account takeover threats.
 
What to Expect
 
You’ll be prompted to create a new Digital Identity for ongoing access which is a simple four-step process:
 
  1. Follow the instructions in the email sent to you on Monday, February 10th.
  2. Authenticate with your existing Company and Login ID.
  3. Create a new digital profile by selecting a unique username and confirming a password that meets password requirements.
  4. Establish a new two-factor authentication (2FA) method for subsequent account access.
 
That’s it! There are specific timeframes associated with the creation of the Digital Identity, as seen below, and if the steps are not completed timely it will result in not being able to access your accounts until you speak with a Treasury Management Officer at Coulee Bank.
 
Benefits of a Digital Identity:
 
  • The infrastructure is designed to identify and block credential stuffing attacks.
  • A Digital Identity makes it difficult for phishing and other attack schemes to happen.
 
We’re looking forward to bringing you these positive changes! Please stay tuned for more information, and we appreciate your prompt attention to these changes when the migration is underway on Monday, February 10th.

Important Information for Admin Users:
 
If users do not complete the creation of their Digital Identity prior to the expiration of the email, they will be unable to login to any Coulee Bank Treasury platform (mobile experience or website). In order for a new email to be produced, a request will have to be made by an Admin User through the Message Center within the Treasury Management platform, or by calling 833-221-6550.
 
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Logging In with a Digital Identity

FAQ

There are several reasons why Digital Identities take Treasury Management in the right direction. While the existing two-factor login authentication provides the basic need for scrutinized access, Digital Identities take that to the next level, providing a more consistent and secure mechanism for login authentication.

With Digital Identities, a unique identifier is generated and maintained for a single identity that links an end user with their credentials stored in Google Cloud Identity. 

Digital Identities have substantial infrastructure to identify and block credential stuffing attacks before they lock a user out of their account, and contain preventions to make it difficult for phishing sites and other attach schemes to be possible. Neither of these protective measures are available within Treasury Management today.

Usernames must be between 4 and 64 characters in length.

Usernames can contain letters (a-z), numbers (0-9), dashes (-), underscores (_), apostrophes ('), and 
periods (.) and can begin or end with non-alphanumeric characters except periods (.) and spaces.

Usernames cannot contain more than one period (.) in a row, accents, accented letters, ampersands
(&), equal signs (=), brackets (<,>), plus signs (+), at signs (@), or commas (,).

Passwords must be between 8 and 64 characters in length.

All ASCII and Unicode characters (including spaces) are supported for passwords.

Passwords must not match or contain your username and must not begin or end with a space.

Passwords will not expire.